Solar Sanitation Service Will Not Pickup: Flammable products and liquids, gasoline, oil, paint cans, tires, animal carcasses, manure, tree stumps, dirt, sod, gravel, stone, rock, brick, lead, acid/wet cell batteries, railroad ties, syringes, needles, toxic materials, bio-hazardous materials or waste, propane/oxygen/helium tanks, items containing gas such as Freon, explosives, live ammunition or weapons, large amounts of animal waste, oversized brush, (longer than four feet in length or four inches in diameter, all brush needs to be bagged or tied up in bundles), bags weighing more than 50 pounds or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment. Any trash contaminated with items outside the service term with not be picked up and will be the responsibility of the customer to sort through. Construction debris is considered a special pick-up, listed under Special pick-up. Solar Sanitation Inc will not be responsible for any items, large or small, left within 10 feet of the curb line.
Yard Waste Collection: Yard waste is considered grass clipping, leaves, and small branches. We are not a tree removal service or Landscaping service. Brush and limbs must be less than 4 inches in diameter and cut into 4-foot lengths or less, bundled with rope or twine or bagged and cannot exceed 50 pounds in total or exceed a half cubic yard. All yard waste needs to be placed outside of your bin separate from your household waste. Yard waste or bundles that do not meet these set-out requirements will not be collected. All unbundled/unbagged brushes will be considered a special pick-up and will not be picked up unless a special pickup is scheduled in advance (extra charges applied). Please call our office in advance to schedule your pickup of these items.
Equipment: Solar Sanitation, Inc. is not responsible for any loss, damage, or destruction to trash cans provided by our customers. This includes, but is not limited to, damage caused by:
– Normal wear and tear: Over time, trash cans can naturally crack, fade, or break down due to regular use and exposure to the elements.
– Accidents: Trash cans may be unintentionally damaged during collection, such as being tipped over or crushed by the collection vehicle.
– Theft or vandalism: Unfortunately, personal property can be stolen or vandalized, and trash cans are not exempt.
While we strive to handle all trash cans with care, we cannot guarantee their safety as they are not part of our standard equipment. Please don’t hesitate to contact us directly if you have any questions, we are here to help!
Safety Considerations: Tying lids to trash containers may endanger our employees. Sharp objects, razor blades, and knives, should be placed inside durable plastic bottles, sealed with tape, placed in the trash, and marked accordingly. Large pieces of glass should be duct taped along the edges with a large X taped in the center from corner to corner, to reduce the risk of injuries. Do not store valuable or important items in plastic trash bags. It is too easy for you to mix up the trash. Please use common sense in leaving items near your trash can on collection days. Our crews are trained to do a thorough job. This not only aids our collection crews and emergency vehicles as well.
Service Cancellation: You must personally notify our office 30 days in advance by phone and in writing when you plan to move, cancel, or transfer service. Written only notifications are not accepted, as we must arrange to remove our equipment if necessary. Unless we are notified in advance, you will remain responsible for the accrued Quarterly charges. All cancellations are made effective at the end of the current quarter you are in. NO Refunds. A Twenty-five (25.00) Dollar Administrative Fee will be charged for ALL cancellations. To speak with a customer service representative, you may call our office at 727-535-0447, Monday through Friday from 8:30 a.m. to 5:00 pm. A $50.00 Final Can Pick up fee will apply if applicable.
Seasonal Hold: Each seasonal Hold will incur a ONE (1) time twenty-five (25.00) dollar Seasonal hold fee, that will be added to your account. This along with the balance Must be paid before we place your account on hold. There will NOT be a restart fee, but We MUST be notified at least One (1) week in advance.
Late Fee: A Five Dollar ($5.00) late fee will be applied to your account if not paid by your Due Date or your grace period of 15 days.
Returned Payment Fee: A fee of Forty (40) dollars will be added to your account for any payments that have been returned (bounced back)
Damaged Solar Sanitation Equipment: If you Damage, Lose or would like a Replacement of our can, there will be a fee of $ 50.00 per occurrence
Credit Card Payments: Any payments that are called in using Credit Card or ACH, will be charged a 3% Fee. You are welcomed to use our Auto Pay system (Free of Charge) or visit our website at WWW.SOLARSANITATIONINC.COM Select Trash Billing and make a payment directly to your account.